Tier I/II Help Desk Support - TS/SCI

at  General Dynamics Information Technology

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Suitability:
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Information Assurance, Information Technology (IT), Information Technology (IT) Support
Certifications:
CompTIA - Security+ - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
GDIT has an exciting opportunity for a Tier I/II Help Desk Tech to support U.S. Army Europe in Wiesbaden Germany. Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.
The Help Desk Tech will be responsible for providing Tier 1 and Tier 2 help desk and customer support, responding to, tracking, and following-up on telephone, e-mail, and team member requests for support. They Technician will also be responsible for the continuous review open service requests, prioritizing them based on customer mission requirements, and ensuring that issues are closed to the satisfaction of the customer.

Please refer the Job description for details