Tier III Field Technician

at  Stealth Monitoring

Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Dallas market. The core responsibilities of the Tier III Field Operations Technician include:

• Maintaining and Troubleshooting
• Analog and IP based CCTV Systems
• Access Control Systems
• Intrusion Detection Systems

The Lead Technician/ Installer will be part of the team to drive the success of the region by working cross-functionally with customer support, internal and external IT groups, customers, subcontractors, and suppliers to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

Success for the Lead /Installer role is measured by:

• Meeting customer needs and addressing customer service issues promptly
• Proactively communicating with customers and team members
• Strong work ethic
• Overseeing subcontractors on major service projects and new installations
• Positive and collaborative style
• Ability to travel (if needed)

QUALIFICATIONS:

• High School or GED required. Additional formal training and certifications in related fields a strong plus
• Five plus years’ experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in a commercial and industrial setting.
• Proficient in computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
• Proficient in the use and applications of Access Control and Video Servers.
• Proficient in the deployment of large, complex IP Video Surveillance Systems.
• Working knowledge of electronic and digital test equipment such as oscilloscopes, multi-meters and digital cable analyzers.
• Basic understanding of Network concepts and architectures.
• Extended knowledge of DOS and Windows.
• Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
• Ability to work overtime, alternate shifts, weekends and take on call to meet customer requirements.
• A+ Certification and Microsoft certification a plus.
• Must be able to obtain and maintain all licenses required by national, state, and local codes.

SUPERVISORY RESPONSIBILITIES:

The Lead Technician /Installer will direct, influence, and track the activities and tasks of subcontractors as well as work with other Field Service Technicians to address issues across the region.

ESSENTIAL RESPONSIBILITIES:

Repair, replace and maintain low-voltage equipment at customer locations:

• IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
• Video management software (Luxriot, Avigilon, Geovision, etc…)
• Windows based DVR/ NVR hardware
• Access Control Systems (Feenics, etc..)
• Intrusion Systems (DMP, etc..)
• Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
• Switches, Routers, Power supplies, Power Distribution Units, UPS systems
• Cat5 / BNC cable termination (Compression and Crimp)
• Integrating equipment onto customer and company proprietary networks
• Wireless access point equipment (Ubiquiti, etc..)
• Maintain accurate inventory and document field activities

Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Dallas market. The core responsibilities of the Tier III Field Operations Technician include:

• Maintaining and Troubleshooting
• Analog and IP based CCTV Systems
• Access Control Systems
• Intrusion Detection System

Success for the Lead /Installer role is measured by:

• Meeting customer needs and addressing customer service issues promptly
• Proactively communicating with customers and team members
• Strong work ethic
• Overseeing subcontractors on major service projects and new installations
• Positive and collaborative style
• Ability to travel (if needed