TikTok Shop - Buyer Abuse Prevention Program Manager, GNE - Seattle

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
E-commerce’s Governance and Experience (GNE) is a global team dedicated to ensuring customer satisfaction, fostering a sustainable sales environment, and enhancing the purchase experience. The Experience Team is part of the GNE organization with a mission to deliver trustworthy and excellent experiences for every user of TikTok Shop. Within GNE, the Experience Team is seeking a Program Manager to tackle Buyer Abuse to create a trustworthy shopping environment and ensure the integrity of transactions. As a Buyer Abuse Prevention PM, you will play a critical role in safeguarding the TikTok E-commerce platform against fraudulent activities, unethical behavior, and abuse by buyers. Leveraging your expertise in risk management and data analysis, you will identify emerging trends, develop preventive measures, and collaborate cross-functionally to maintain a secure shopping ecosystem.

Responsibilities

• Monitor user activity and transactions to detect and investigate instances of buyer abuse
• Develop and implement strategies to prevent buyer abuse by identifying gaps in existing processes and developing new initiatives
• Collaborate with product teams to enhance platform features and functionalities that deter fraudulent behavior and protect legitimate users.
• Conduct regular audits and assessments to evaluate the effectiveness of abuse prevention measures and identify areas for improvement.
• Provide guidance and support to customer support teams in handling abuse-related inquiries and escalations.

Qualifications

Minimum Qualifications

• Bachelor’s degree in a relevant field (e.g., Business, Finance, Cybersecurity)
• 3+ years of experience in e-commerce fraud prevention, risk management, or a related field
• Strong analytical skills with the ability to interpret complex data sets and identify patterns indicative of fraudulent activity

Preferred Qualifications

• Familiarity with e-commerce platforms and payment processing systems
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Proven track record of implementing successful fraud prevention strategies and initiatives
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving challenges

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $104711 - $188522 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice

• Monitor user activity and transactions to detect and investigate instances of buyer abuse
• Develop and implement strategies to prevent buyer abuse by identifying gaps in existing processes and developing new initiatives
• Collaborate with product teams to enhance platform features and functionalities that deter fraudulent behavior and protect legitimate users.
• Conduct regular audits and assessments to evaluate the effectiveness of abuse prevention measures and identify areas for improvement.
• Provide guidance and support to customer support teams in handling abuse-related inquiries and escalations