TOC Tooling Developer

at  Concentrix

Job Title:
TOC Tooling Developer
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
The TOC Tooling Developer will be responsible for designing, developing, and maintaining tools and applications that enhance the efficiency and effectiveness of our Technology Operations Center. This role requires a blend of software development skills, system administration knowledge, and an understanding of IT operations. The ideal candidate will have experience in automation, scripting, and the development of monitoring and alerting tools.

Key Responsibilities

• Tool Development: Design and develop tools and applications to support TOC functions, including monitoring, alerting, reporting, and automation.
• Integration: Integrate various systems and platforms to ensure seamless operations and data flow within the TOC.
• Automation: Automate repetitive tasks to improve efficiency and reduce manual intervention.
• Monitoring and Alerting: Develop and enhance monitoring solutions to ensure the health and performance of IT infrastructure and applications.
• Collaboration: Work closely with TOC analysts, system administrators, and other stakeholders to understand requirements and deliver effective solutions.
• Documentation: Maintain detailed documentation of tools, scripts, and processes.
• Support: Provide ongoing support and maintenance for developed tools, including troubleshooting and resolving issues.
• Continuous Improvement: Identify opportunities for process improvement and recommend innovative solutions to enhance TOC operations.

Requirements

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:

o Proven experience in software development, scripting, and automation.

o Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).

• Technical Skills:

o Proficiency in programming languages such as Python, JavaScript, or similar.
o Strong knowledge of automation and configuration management tools (e.g., Ansible, Puppet, Chef).
o Familiarity with CI/CD pipelines and version control systems (e.g., Git).

o Experience with API integration and development.

• Problem-Solving: Excellent analytical and problem-solving skills.
• Communication: Strong verbal and written communication skills.
• Collaboration: Ability to work effectively in a collaborative team environment.
• Adaptability: Ability to adapt to changing technologies and learn new skills quickly.

Preferred Qualifications

• Advanced Knowledge: Experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).
• Certifications: Relevant certifications in software development, DevOps, or cloud technologies.
• Project Management: Experience in managing projects and delivering solutions within deadlines.

ConcentrixCatalyst
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
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• Tool Development: Design and develop tools and applications to support TOC functions, including monitoring, alerting, reporting, and automation.
• Integration: Integrate various systems and platforms to ensure seamless operations and data flow within the TOC.
• Automation: Automate repetitive tasks to improve efficiency and reduce manual intervention.
• Monitoring and Alerting: Develop and enhance monitoring solutions to ensure the health and performance of IT infrastructure and applications.
• Collaboration: Work closely with TOC analysts, system administrators, and other stakeholders to understand requirements and deliver effective solutions.
• Documentation: Maintain detailed documentation of tools, scripts, and processes.
• Support: Provide ongoing support and maintenance for developed tools, including troubleshooting and resolving issues.
• Continuous Improvement: Identify opportunities for process improvement and recommend innovative solutions to enhance TOC operations