Tour Reservations Agent

at  Jivaro

SKILLS AND KNOWLEDGE:

• Experience in booking & maintaining PNRs in Travelport (Galileo)
• Experience with Cross Check Travel
• High attention to detail
• Strong organisational skills with excellent time management
• Friendly and professional demeanour
• Desire to provide exceptional customer service
• Superior written and verbal communication skills
  If this sounds like you, and you’re interested in learning more about the role, please contact Lindsay White on lindsaywhite@jivaro.com.a

ABOUT THE ROLE:

We are currently on the search for a Tour Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings.
This is a customer service as well as sales role – if we meet or ideally exceed our client’s needs, and provide exceptional service and advice, the financial rewards will follow.

ROLES AND RESPONSIBILITIES:

• Qualifying & recommending – determining a client’s needs, expectations and abilities and presenting options for their trip based on these.
• Planning & booking – based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client’s trip – including but not limited to Back Track.
• Adventures journey, flights, accommodation, day or extended touring & travel insurance
• Update enquiry summary sheets
• Monitor trip manifests and Cross Check trip files, and update where necessary.
• Provide advice and offer our assistance with obtaining any required visas.
• Update clients where necessary on changes to bookings
• Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction.
• Assist with producing final travel documents, where necessary
• After sales service – bon voyage & welcome home messages and seeking feedback.
• Participate in approved and relevant familiarisation trips where required.
• Maintain accurate financial processes related to client’s bookings
• Participate in weekly team meetings
• Participate in regular product updates and training