TPRM Operations Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank National Association is hiring for the position of Third-Party Portfolio Risk Management Operations Manager. Reporting to the Director of Third-Party Portfolio Risk Management, this individual contributor role will partner closely with Portfolio Risk Management leadership and other internal stakeholders, to promote and drive operational consistency within the Third-Party Portfolio Risk Management team.

The Operations Manager responsibilities will include:

• Change management and reporting oversight for Third Party Portfolio Risk Management to ensure operational consistency across teams.
• Integration and operationalization of key changes across the team including partnering with other stakeholders to appropriately scope, develop requirements, and documentation of guidance and procedures.
• Act as the key driver of communication and awareness across Third Party Portfolio Risk Management teams for operational matters impacting the portfolio.
• Partner with internal TPRM Change Operations team to ensure awareness, training and procedures are in place for key changes that impact the Third Party Portfolio Risk Management organization.
• Ensure guidance, procedures and reporting are in place, maintained and inventoried to ensure consistency in process documentation and best practices across the team.
• Partner with Third Party Portfolio Risk Management leadership to monitor key operational portfolio activity and metrics, coordinating responses to QA inquiries, monitoring operational metrics/reporting for work in progress, process improvements, pilots and testing.
• Lead and/or support general project management efforts for Third Party Portfolio Risk Management teams, partner with TPRM Change Operations on larger scale projects.

While this in an individual contributor role, this person will act as leader within the organization and will need to be able to build and foster cross functional relationships internally in TPRM, Business Lines, and other TPRM stakeholders.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically more than eight years of applicable experience

KEYS TO BE SUCCESSFUL IN THIS ROLE INCLUDE:

• Collaboration with staff, staff management, senior management and other stakeholders
• Customer-centric partnership
• Risk-based mentality when solving problems and driving solutions
• Reviewing and monitoring production reporting for portfolio operations, identify opportunities for efficiency, simplification and improved portfolio performance
• Strong leadership skills and ability to lead through influence
• Subject matter expertise in TPRM processes across the Third Party Lifecycle to help ensure the Third Party Portfolio Risk Management team is prepared and equipped to handle the changes once integrated.
• Mindset and ability to take ownership to resolve problems and operate with a bias for action.
• Use an agile mindset for change and growth and be willing to challenge the status quo.

PREFERRED SKILLS AND RESPONSIBILITIES:

• Previous leadership experience
• Significant experience in all aspects of Third Party Lifecycle management and understanding of applicable laws, regulations, financial services, and regulatory trends that impact the bank
• Strong relationship building skills and demonstrated success in achieving organizational objectives through partnership and influence across various levels of leadership and teams.
• Understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Strong project management skills
• Demonstrated leadership and interpersonal skills including the ability to collaborate with and empower teams.
• Skills needed to manage stressful situations.
• Highly effective written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to review large, complex, data sets to identify and summarize key insights that lead to data-driven decision making.
• Proficient computer skills, especially Microsoft Office applications, Archer GRC.
• Ability to analyze, plan, and understand team workload needs.
  This role is hybrid. Team members who are in a hybrid role typically spend three or more days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

The Operations Manager responsibilities will include:

• Change management and reporting oversight for Third Party Portfolio Risk Management to ensure operational consistency across teams.
• Integration and operationalization of key changes across the team including partnering with other stakeholders to appropriately scope, develop requirements, and documentation of guidance and procedures.
• Act as the key driver of communication and awareness across Third Party Portfolio Risk Management teams for operational matters impacting the portfolio.
• Partner with internal TPRM Change Operations team to ensure awareness, training and procedures are in place for key changes that impact the Third Party Portfolio Risk Management organization.
• Ensure guidance, procedures and reporting are in place, maintained and inventoried to ensure consistency in process documentation and best practices across the team.
• Partner with Third Party Portfolio Risk Management leadership to monitor key operational portfolio activity and metrics, coordinating responses to QA inquiries, monitoring operational metrics/reporting for work in progress, process improvements, pilots and testing.
• Lead and/or support general project management efforts for Third Party Portfolio Risk Management teams, partner with TPRM Change Operations on larger scale projects

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la