Trade Finance & Supply Chain Application L2 Support

at  ANTAES ASIA PTE LTD

JOB DESCRIPTION:

• Contribute to IT projects for Antaes clients
• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24/7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise
• Analyze and challenge existing support processes to achieve continuous improvement.
• Contribute to the promotion of Antaes services on top of assistance provided to client.

JOB REQUIREMENTS:

• At least Bachelor’s Degree in Computer Science or related fields

Please refer the Job description for details