Trade Parts Telesales Advisor

at  Hedin Automotive London Ltd

ABOUT HEDIN AUTOMOTIVE

Hedin Automotive, a partner of the globally renowned Mercedes-Benz brand, operates across numerous locations such as Brooklands, Croydon, West Bromley, and Dartford. Dedicated to upholding the values of both Hedin Automotive and Mercedes-Benz, we strive to offer superior automotive services.

WHO WE ARE LOOKING FOR

The ideal candidate will bring:

• Experience in sales, preferably in the Automotive Parts industry
• Strong ability to engage and communicate effectively with trade customers
• Proven track record of achieving and surpassing targets
• Excellent phone etiquette and persuasive communication skills
• Understanding of automotive parts and associated products
• Team-oriented mindset with a proactive sales approach
• Genuine passion for customer service
• ‘Sales Maker’ not an order taker!
• Commutable distance to MB of Brooklands

NECESSARY QUALIFICATIONS AND SKILLS

• Automotive parts experience preferred
• Ability to prioritize enquiries and orders
• Ability to prioritize online and phone orders
• Exceptional communication and customer service skills
• Ability to work under pressure and manage multiple tasks
• Good working knowledge of computers and MS Office/Excel
• Ability to read and interpret customer spend data
• Commitment to achieving excellent sales results
• Legal right to work in the UK

• Mon - Fri 0800-1800 (45hrs) (1 hour unpaid lunch)
• Handle inbound and outbound sales calls with professionalism and enthusiasm
• Identify customer needs and recommend appropriate Mercedes-Benz parts and accessories
• Prospect new business (including lapsed/drift accounts)
• Achieve monthly targets and KPIs
• Maintain comprehensive product, system and software knowledge
• Build and maintain strong relationships with trade customers to ensure repeat business
• Process orders accurately and efficiently, aligning with customer requirements