Trade Sales Support

at  Carters

For over 150 years, CARTERS has been instrumental in shaping New Zealand’s landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

As a Trade Sales Support team member at CARTERS Petone, your role will be pivotal in providing essential support and communication to our Account Managers and the broader team to effectively serve our Building Trade Customers. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges. You must embody a “no task is too big or too small” mindset to thrive in this crucial role.

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers.
• Diligently track backorders to ensure comprehensive follow-up and fulfilment.
• Deliver exceptional customer service by swiftly identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately.

About you

The ideal candidate will thrive in delivering unparalleled customer service and seamlessly provide sales support. Additionally, you will showcase the following characteristics:

• Skilled administrator known for their exceptional efficiency and precision.
• Robust organisational skills coupled with effective time-management capabilities.
• Exceptional abilities in written and verbal communication, adept at interacting effectively across all levels of an organisation.
• Proficient in utilizing computer systems with a solid grasp of technology.
• Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.
• Collaborative individual committed to working within a team environment.
• Prior exposure in customer service or sales-related roles.
• To hit the ground running, it’s crucial to have a strong grasp of the building and construction industry.

ADVANTAGES OF ADVANCING YOUR CAREER WITH CARTERS

• Stability and a focus on work life balance, this role offers permanent full-time employment with no weekends required
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
• Company buying privileges across all CARTERS stores.
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers.
• Diligently track backorders to ensure comprehensive follow-up and fulfilment.
• Deliver exceptional customer service by swiftly identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately