Trading Customer Service & Data Administrator

at  Imerys

The Company
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at
www.imerys.com
The Position
Trading Customer Service & Data Administrator
Job Summary

Role

• Manage the customer service of one mineral business to North America
• Support The Supply Chain specialists to ensure deliveries are on-time
• Support on all back office activities and admin activities for the department
• Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims

Responsabilities

• Customer service activities:
• Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)
• Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term sales forecast)
• Interface with credit controlling for the overdues management
• Ensure the sending of information to customers (change of products, site closing etc…) and respond to requests
• Register and follow-up the customer complaints through a dedicated tool (CRM)
• Register and monitor the debit and credit notes
• Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and customers
• Admin & backoffice
• Work with the Supply chain specialists team for any admin support requested
• Inventory management: register stocks in transit into the systems
• Enter all freight and transfer price requests following the finance process
• Create purchase orders and modify, invoice Sales orders
• Update the Estimate Time Arrivals (ETA) for purchase orders in the systems
• Control the invoice of Logistics Service Providers (warehouses and carriers)
• Register & issue Certificates of Analysis for our products ;
• Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse
• Customer surveys
• Claim Gatekeeper
• Investigate, create corrective action plans , follow-up for all claims of the department

Accountability

• Contribute to the OTIF and customer satisfaction
• Contribute to the claims KPIs and safety stock levels.
• Responsible for maintaining a safe personal environment and acting safely at all times.
• Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs

Key competencies

• Fluent English, french is a plus.
• Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite
• Strong customer orientation
• Strong interpersonal skills to collaborate with internal and external stakeholders
• Very at ease with IT tools
• Background in Data Administration & Customer Service
• Rigorous compliance with procedures and processes
• Impeccable Attention to Detail, ability to rigorously check input and output data
• Strong organizational skills, ability
• Reactivity and stress management during peaks of activity
• Team spirit

Educational & Relevant experience:

• Bachelor in quality management or equivalent experience
• Minimum 3 years of experience in customer service

Position Type
Full time
and
Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com

Role

• Manage the customer service of one mineral business to North America
• Support The Supply Chain specialists to ensure deliveries are on-time
• Support on all back office activities and admin activities for the department
• Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claim

Accountability

• Contribute to the OTIF and customer satisfaction
• Contribute to the claims KPIs and safety stock levels.
• Responsible for maintaining a safe personal environment and acting safely at all times.
• Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s program