Traffic Signal Support Assistant

at  Transport for London

Organisation - NETWORK PERFORMANCE
Job - Administration
Position Type - Full Time
Traffic Signal Support Assistant 045560
Salary: £24,000/annum depending on experience
Band: 1
Contract: Permanent (We welcome flexible working for this role, please state your preference in your covering letter)
Location: Palestra, Hybrid
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Overview
If you’re into solving problems, would like to develop new skills in a technical field, and want to make a difference to the lives of travelling Londoners, then this exciting opportunity to join Transport for London’s Road Network Performance Delivery team will appeal to you!
You’ll join the team that sets the timings of London’s 6000 traffic lights and it’s a great opportunity to work in this friendly and welcoming team.
It’s a great time to start your new career in road network management. The essential technical and clerical support that you’ll be providing in this role will be helping TfL meet the challenge of finding the right balance for all road users.
Responding to customer enquires is a core aspect of the role, so you’ll have a can-do approach to helping Londoners understand how traffic signals work in their area.
Every day is different in our team, so you’ll need an adaptive approach. You will have opportunities to get out and about around London’s Road network and sometimes work flexible hours as work requirements change.
All training is provided in our well-established training program, and there are opportunities to progress within the department in the future.
We’re an award-winning employer for work-life balance, representing the diversity of London’s population.
To see what working in this role is all about, view our online video on Microsoft Stream or YouTube.

Key Accountabilities

• Assist in design and implementation of Urban Traffic Control, SCOOT, Bus Priority and local control strategies
• Assist in the review of traffic signal timings and Urban Traffic Control system setup through office based and on street observations
• Assist in the response to enquiries from the public and other stakeholders by assessing the service being provided and liaising with Principal Network Managers and Network Managers.
• Respond to requests for data from external agencies by providing the appropriate data and supporting information in a timely manner.
• Carry out traffic modelling for simple networks under the supervision of Principal Network Managers
• Review and implement revised traffic signal timings following traffic modelling in order to ensure the efficient operation of the road network
• Provide support for events on the network when required.
• Responsible for understanding and acting on the Surface Safety vision of ‘Everyone home safe and healthy every day’.

Knowledge:

• GCSEs, grade B or above, in maths and English Language
• Awareness of the Mayor’s Transport Strategy and Healthy Streets approach
• Interest in traffic light technology
• An understanding of Transport issues in the Public Sector Domain

Skills

• Excellent numeracy with the ability to analyse engineering data with an attention to detail
• Proficient MS Office skills, including experience in designing and manipulating spreadsheets.
• Good oral and written communication skills
• Willingness to work outside normal office hours including occasional weekend and night work
• An adaptable and flexible approach to work, capable of adjusting priorities to respond to daily challenges and opportunities;
• Able to manage own time and work to tight timescales

Experience

• Work experience in an analytical and / or problem solving capacity
• Experience of a data lead approach to resolving problems
• Experience of working under pressure and to deadlines
• Experience of supporting a large team of over 100 staff
• Experience of maintaining accurate records and filing systems

Equality and Diversity
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair
Application Process
Please apply using your CV and a covering letter. Please think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images
The closing date for applications is Wednesday 17th April 2024 23.59
Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Please refer the Job description for details