Trainee IT Support Officer

at  City Of Launceston

POSITION REQUIREMENTS/COMPETENCIES

Organisational
Community Focussed: considers community/customers in decision making
Communicate and Engage: demonstrates self-awareness & encourages open discussions & contributions from
others
Create and Innovate: displays initiative & considers different ideas and perspectives
Safety Focussed: takes responsibility for own and team’s health, well-being and self-care

QUALIFICATIONS AND EXPERIENCE

Basic IT Knowledge gained via subject through education or personal interest of technology.
A current light vehicle driver’s licence is expected to be held and retained by the incumbent to support the off-
site activities required of the position.

POSITION PURPOSE (WHY DOES THIS POSITION EXIST)

As a Trainee at City of Launceston, you will be supported to learn the skills required to:
Deploy the replacement hardware fleet (laptops, desktops, and mobile devices) as devices are due
for replacement
Provide excellent service and consistent support to all Council employees resulting in happy and
satisfied end-users
Support and comply with the standards and processes that underpin the provision of IT support
services to the organisation across all system areas.
The Technology Services team is focussed on support and service to the organisation and community, in
addition to the provision of relevant, reliable, and secure computing infrastructure and platforms. The
incumbent of this position will actively participate in an environment of innovation, peer support,
knowledge sharing and collaboration to contribute effectively within the Technology Services team and
more widely across the organisation.

ACCOUNTABILITIES ACTIVITIES/TASKS INCLUDE: SUCCESS LOOKS LIKE …

Provide a support and - Assist and advise staff so that the features and Client feedback.
advisory service to functions available within the software are applied
other Council appropriately and effectively to the task being
performed.
employees in their use
of Microsoft and - May include providing demonstrations to
various other software individuals or small groups.
products. Also includes
systems and
technologies more
generally
MS Windows based - General hardware and software support. Procedures followed and

Personal Computers, equipment and software

• Assist with Standard Operating Environment

peripherals and effectively and efficiently
(SOE) maintenance and administration.

devices installed.

• Operating system configuration (i.e. Registry,

System, Network, Access controls)

• Install software products including the deployment

of products using Microsoft Systems Centre

Configuration Manager (SCCM).

• Use SCCM and other relevant tools facilities to

monitor and manage PC’s (i.e. status, auditing
etc.)
Project work Assist with tasks related to team projects when Tasks completed in agreed
required/relevant. timeframes.
Promote a corporate Promote and uphold the basis of corporate I.T. Advice provided to Council
approach to I.T. services, facilities and procedures to all staff within the employees is consistent with
services and organisation. this philosophy.
management
Other duties as The Team Leader Technology Services and other
requested by the team staff will also provide guidance and direction in
Manager Technology regard to the undertaking of support duties.
and Information
Services or General
Manager
Organisational
Services

ACCOUNTABILITIES ACTIVITIES/TASKS INCLUDE: SUCCESS LOOKS LIKE …

(b) take reasonable care that his or her acts or
omissions do not adversely affect the health and
safety of other persons; and
(c) comply, so far as the worker is reasonably able,
with any reasonable instruction that is given by the
person conducting the business or undertaking to
allow the person to comply with this Act; and
(d) cooperate with any reasonable policy or procedure
of the person conducting the business or undertaking
relating to health or safety at the workplace that has
been notified to workers.
(Section 28 Work Health & Safety Act 2012)
Note: Whilst the key functions and responsibilities for the role are set out above, the Council may
direct an employee to carry out such duties or tasks that are within the limits of the employee’s skill, competence
and training.