Trainee Recovery Officer

at  South Gloucestershire Council

HOW YOU’LL MAKE A DIFFERENCE

As a Recovery Officer, you will make a difference by ensuring the most efficient method of action required for liability orders in respect of Council Tax. In addition you will also support the collection of Business Rates debts, overpaid Housing Benefit, Social Care assessed charges and general sundry invoiced debts.
You will be the first point of contact for the Recovery team for on-going resolutions.

WHAT WE NEED FROM YOU

• It is essential for you to have three GCSE’s at grade C or above including Maths and English or equivalent qualifications.
• You will have some experience in a similar environment with knowledge of Revenues administration.
• You will need excellent communication skills both oral and in writing, demonstrating a high level of customer care skills.
• You will be able to demonstrate the ability to understand, interpret and explain legislation.
• A derisible would be for you to have knowledge of Council Tax and Business legislation practice.

HOW A CAREER AT SOUTH GLOUCESTERSHIRE COUNCIL IS DIFFERENT

• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted, and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We’re providing essential services across our internal network to ensure we can fully support our community.
• We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

• On a daily basis, you will undertaking administrative requirements of determining Council Tax and Business Rate recovery.
• You’ll make arrangements for payment of debts in accordance with legislation and with the guidance of senior revenues officers.
• You will be giving advice to residents in person, by letter or telephone with regard to revenues issues providing a high level of customer care.
• You will support the senior recovery officer at magistrates court.