Traineeship - Branch Operations Support Officer

at  Toyota Material Handling Australia

ABOUT TMHA:

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution.
TMHA is the exclusive Australian retailer for new sales of the world-renowned Industrial Equipment.
TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

ABOUT THE ROLE:

This role is a pathway to a successful career in Operations, Administration and Management, and will involve assisting the Branch Manager, Service Supervisor, Adminsitration Officer and other stakeholders in day to day operations.
This is a 2 year full time fixed term Traineeship which may lead to permanent employment beyond the traineeship.
The purpose of the role to develop an additional operational and administrative capability within a branch in order to support the branch with providing good customer service, following required internal processes and achieving its business objectives.

RESPONSIBILITIES & DUTIES:

• By observing and on-job training learn to provide professional and timely customer service including answering queries from the customers, employees and suppliers
• Learn various aspects of TMHA ERP system in order to process jobs, raise invoices, allocate parts and so on
• Assist with parts interpreting, allocating parts to jobs and providing parts to technicians
• Perform warehousing and logistics tasks as required
• Assist the Branch Manager with any customer service or operations projects
• Administer inventory purchasing and returns
• Assist with invoicing
• Assist with the performance of administrative tasks as required including answering phones, filing and other general admin duties
• Assist with administration of TMHA IMS system and areas of compliance

TO BE SUCCESSFUL IN THIS ROLE:

• Willing to commit to completing a Certificate IV in Business.
• Highly developed oral and written communication skills
• Professional attitude and work ethic
• Desire to learn and develop
• Enjoy working in a fast paced and ever-changing work environment.
• Be capable of multitasking and balancing competing priorities.
• Have an unwavering commitment to maintaining a high level of attention to detail.
• Possess outstanding verbal and written communication skills.
• Be proficient in the use of Microsoft programs including Word and Outlook.