Trainer for UAE National- Dubai

at  AlFuttaim

By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

JOB DESCRIPTION

The primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.

REQUIRED SKILLS TO BE SUCCESSFUL:

• Outstanding written and oral communication in Arabic & English
• Strong interpersonal skills & analytical skills with high customer service orientation
• Excellent Insurance Sales training
• Excellent training skills
• Excellent dynamic personality with good communication skills
• Excellent presentation skills

WHAT YOU WILL DO:

• Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
• Analyse performance metrics and feedback to determine specific areas for improvement
• Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
• Provide ongoing training on product knowledge, underwriting and claims handling
• Design training modules for customer service, telephone effectiveness operations, and client handling
• Assess Emirati and support in their career development through personalized coaching and guidance
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Closely coordinate with training agencies on requirements and development
• Create engaging and effective training content for various programs

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s degree (HR\ Business Administration)
• 5to 7 years’ experience in a progressive organization (Including a minimum of 3 years of experience as trainer) with similar job responsibilities
• Knowledge on General Insurance and other lines of business
• Sales techniques and motivation of Emirati will be preferable additional quality