Training and Development Coordinator

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

• Conduct in-person and virtual GB Health and Dental claims adjudication training for newly hired claims adjudicators.
• Train existing team members on process and product related changes as needed.
• Maintain claim related process and procedural documentation in French and English.
• Draft bilingual communications to the GB Health and Dental claims organization related to training and development.
• Collaborate with peers and stakeholders across Group Benefits and Manulife to develop and maintain GB Health and Dental training material in French and English.
• Collaborate with training and development team members at other Manulife locations and with vendors to develop training plans and to ensure claims adjudicators at all locations are properly trained and supported.