Training Compliance Manager

at  AO Shearman

A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
Whether you’re helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.
What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

WHO WE ARE LOOKING FOR

• Ability to develop and maintain strong relationships both with internal and external clients and across all levels of seniority
• Ability to work to deadlines, juggle multiple projects and deliver under pressure
• Suited to an enthusiastic candidate with exceptional organisational skills and attention to detail
• Suited to an individual used to working with training compliance
• Experienced with implementation and enforcement of processes and systems
• Excellent influencing and negotiation skills
• Excellent communication skills, both written and oral
• Computer literate with good knowledge of Word, Excel and Outlook
• Professional in outlook, attitude and appearance
• Flexible and pro-active approach

DEPARTMENT PURPOSE

The Regulation and Conduct team (the Team) is part of A&O Shearman’s wider risk function (headed by partner, Simon Fuge). The risk function comprises the Team, In-House Legal (IHL), the Business Acceptance Unit (the BAU), Risk Operations, Office of the General Counsel (OGC), the Engagement Terms Team, Client Audit and Data Privacy.

ROLE & RESPONSIBILITIES

A mixed compliance role which encompasses:

• Expertise in online portals which host e-learning, surveys and the Global Policy Portal (GPP)
• Experience in creatively developing and enhancing policies and processes around provision of training and surveys
• Establish external relationship with online training (system and content) providers
• Expert contact for any queries related to online portals
• Assist with the online Annual Compliance Return (“ACR”) process including developing relationships with stakeholders and key departments e.g. the on-line provider, Regulation & Conduct, HR Systems, Global HR and Risk contacts, Risk Committee members
• Implement process improvements and explore viable alternatives in partnership with IT and identify new opportunities for leverage to allow for optimisation of use
• Identify any potential risks with training compliance systems, policies and processes and escalate to senior management if required maintaining and monitoring continuing professional development ("CPD") records of lawyers using a learning management system and assisting lawyers and support staff with CPD queries understanding global training regimes
• Ensuring lawyers and support staff are compliant with various training regulations through expertise on professional accreditation
• Acting as point of contact for lawyers and support staff with queries regarding the administration of the Solicitors Qualifying Exam (“SQE”)

OTHER DUTIES

• Co-ordinate and administer compliance training packages as required
• Assisting the Regulation and Conduct team with handling regulatory and compliance issues for the Allen Overy Shearman Sterling group as and when required
• Support for the Training Events team globally
• Developing and maintaining close relationships with HR Learning and Development team and other global training teams
• Requesting and collating feedback for on-line courses and raising and suggesting solutions to issues that arise
• Maintaining and updating information on the Compliance Training and SQE intranet sites
• Ensuring procedures and training guides are up to date
• Ad-hoc project work