Training & Development Manager - Operational Excellence

at  Velux Residential

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Do you see customer experience as a secret weapon to set you apart from the rest? Do you want to map out training needs and develop a training framework that can be used across markets to ensure great customer experiences and high service quality ? Are you interested in supporting others in their personal development?

YOUR QUALIFICATIONS

To be the ideal candidate for this role, you

• are a skilled professional with 4+ years of experience as management consultant, project manager or similar, and ideally bring experience creating and implementing large scale training programs that translate into multiple languages and cultures.
• are good at analyzing topics, problems and situations and turning them into crisp and clear recommendations for management (including c-level management).
• bring experience working across functions, countries and cultures in a global matrix organization, and are great at working collaboratively with and influencing people at all levels of an organization.
• have advanced verbal and written communication skills, and is fluent in written and spoken English.
• bring a master’s degree within a business oriented topic.

It is seen as a benefit if you bring solid knowledge of CRM systems and omni-channel contact center solutions (C4C and Genesys knowledge is a valuable asset), and in general you bring a digital mindset.
As a person, you enjoy working on the strategic and tactic level but your ‘can do’ attitude, problem solving skills and pragmatic mindset also ensures that you get things done! You are result-oriented, know how to motivate people to work towards a common goal, and you are not afraid to challenge status quo. Your key points are your holistic and business process-oriented approach and your ability to drive impact with respect for quality.
Since the role is global and new you can expect 40- 60 travel days per year. The amount may vary based on ongoing projects/priorities and over time.

APPLICATION AND CONTACT

Learn more about the VELUX Group online at www.velux.com, where you can read more about working at our company and what to expect of our recruitment process.
We are looking forward to receiving your application and CV as soon as possible. We will review applications and conduct interviews on an on-going basis, so don’t wait to apply.

Your primary tasks will be to:

• Create and own the annual training framework and plans across regions.
• Drive development of training materials and translation – including global onboarding for our customer service and field service functions.
• Deliver Train the Trainer to internal trainers and managers in the regions.
• Review insights collected and communicate actionable recommendations to regions.
• Support OpEx initiatives from a training perspective.
• Ensure continuous improvement of training based on learner feedback.
• Stay up to date with industry trends, technology and best practices to ensure the customer service organization is equipped with the necessary skills and knowledge

To be the ideal candidate for this role, you

• are a skilled professional with 4+ years of experience as management consultant, project manager or similar, and ideally bring experience creating and implementing large scale training programs that translate into multiple languages and cultures.
• are good at analyzing topics, problems and situations and turning them into crisp and clear recommendations for management (including c-level management).
• bring experience working across functions, countries and cultures in a global matrix organization, and are great at working collaboratively with and influencing people at all levels of an organization.
• have advanced verbal and written communication skills, and is fluent in written and spoken English.
• bring a master’s degree within a business oriented topic