Training & Documentation Manager

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Information & Knowledge Services is currently looking for a Training & Documentation Manager to join our team in Gothenburg, Sweden.
This position will focus on supporting the Boeing Digital Aviation Solutions portfolio of products and services by leading a global team of Instructional Designers, Technical Writers, and Instructors who analyze, design, and develop effective and engaging training and documentation for both external customers and internal users on how to use our suite of software products and data production tools.
A successful candidate is someone who enjoys leading a global team from various cultures, and has a passion for creating the best training experience for our end-user. You are subservient leader and our comfortable with leading change. You have a proven track record collaborating with customers, stakeholders and engagement partners to ensure specific user needs are met. You are adaptable and can manage multiple training and documentation programs and/or projects in a fast-paced Agile software development environment where you display your passion for solving problems while being resourceful. Quality is engrained in everything you develop and deliver. You take initiative to get to know your customer and find new ways to effectively develop training & documentation solutions and services that exceed our customers’ expectations.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Aviation background or experience

TYPICAL EDUCATION & EXPERIENCE:

Typical education and experience described in our standard level guides are aligned to the type and number of years of experience/education required to perform the job in industry. For management positions, our industry sources do not specify typical experience/education. For reference you may review the non-management level guide most relevant to the work performed

• Lead a global team of training and documentation professionals from various cultures in a fast-paced agile software environment to create exceptional training and documentation solutions and services for our customers.
• Coaches, counsels, mentors, and provides growth opportunities to enhance employee performance and expand capabilities
• Proactively communicates with employees, peers, and stakeholders. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations, and listening to employee concerns and suggestions. Communicates policies and directives to enhance employee awareness of expectations.
• Ability to accomplish results through individuals and teams who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity, accountable for results, including costs, methods and staffing. Rarely performs the work of subordinates. Promotes a culture of continuous improvement that values open and honest communication.
• Identifies problems and opportunities to improve training operations
• Drives and contributes to the training departments’ strategic goals
• Collaborates closely with internal organizations (Service Offer Managers, Software Development, Implementation, Support, Product Management) to develop high-quality training and documentation solutions for both internal and external customers.
• Balances multiple projects, including projects beyond normal scope, and works as an integral part of the Scaled Agile team.
• Ensures content and delivery mechanism meets end-user needs.
• Mentors new content developers (Instructional System Designers, Technical Writers, and Instructors) with less experience in aspects of the job.
• Influences product team by educating on our processes and standard methodologies.
• Contributes to shared knowledge and industry best-practices across a larger team.
• Collaborates with cross-functional teams to determine content needs, and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs, priorities, and program schedules.
• Contribute to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.
• Collaborate with other types of content creators to create a more comprehensive customer experience.
• Ability to empathize with users and create content that meets their needs.
• Strong interpersonal skills.
• Establish positive relationships and effectively engage customers.