Training Manager - Passenger Experience

at  Metro Trains Melbourne

4 June 2024
Melbourne Full Time
Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.
We strive to reflect the community we serve and support the needs of our people who are critical to our success.With Zero Harm at the foundation of everything we do, we want everyone to get home safely.
We act as one team to move Melbourne.
About Metro Academy
Metro Academy is dedicated to building and maintaining exceptional skills and capability in the rail industry. As a Registered Training Organisation (RTO), we offer comprehensive training opportunities to new entrants and existing rail workers across Australia. Our focus on fit-for-purpose training solutions sets us apart, ensuring safety and excellence in rail operations.
The Training Manager – Passenger Experience position will work closely with the General Manager Learning & Development, Head of Training & Academic Programs, RTO Manager and leaders across Train Services, Operational Readiness and Talent Acquisition to deliver a training program that directly support Metro’s commitment to provide exceptional passenger delivery.
The position will build and maintain positive ongoing relationships with internal and external stakeholders to enhance the operational effectiveness, compliance, and reputation for Metro Academy and MTM. This program is an integral part of Metro Trains Melbourne’s (MTM) enterprise Registered Training Organisation (RTO) and requires a focus on compliance and governance, and quality learning outcomes that directly align to Metro’s strategic, operational and safety objectives.
About The Role
We are currently seeking an experienced Training Manager to work hand in hand with Senior Leaders and RTO Managers to deliver training highlighting exceptional customer service to drive Metro’s commitment to our passengers.
This role will build strong relationships with our internal and external stakeholders to provide improvements on operational effectiveness with a focus on compliance and governance to this program to align with RTO requirements to align with Metro’s policies and safety objectives.

Why work for Metro?

• Attractive Remuneration: Great salary package & employee benefits
• Career Progression: Career development support and opportunities to learn new skills within a multi-disciplinary environment
• Vibrant and Ambitious Team: A collaborative team of passionate people who are dedicated to delivering projects that improve the safety and reliability of Melbourne’s rail network
• Permanent Opportunity: Our ongoing involvement in the exciting pipeline of major rail projects
• Benefits: Free Myki travel across Victoria and other great corporate discounts

• Work-Life Balance and Hybrid Working: We encourage flexibility and wellbeing; you will manage your own schedule and we will support you to thrive in your role. MTM supports flexible working arrangements.

  Key Accountabilities

• You’ll lead and mentor Senior Training Officers to deliver learning design, training and trainee management to match business needs

• Review and look at continuous improvements the quality of training to ensure best practices are met to support business needs and are compliant against regulatory requirements
• Oversee performance that is compliant with relevant standards, regulated through the Australian Skills Quality Authority (ASQA), Office of the National Rail Safety Regulator (ONRSR), and/or Victorian Registrations Qualifications Authority (VRQA).
• Management of the Passenger Experience Leading Station Assistant (TLI33121 Certificate III in Rail Customer Service) and the 22599VIC Certificate III in Public Transport Customer Service and Compliance programs with a focus on delivering compliant training programs.

About You

• Extensive knowledge of adult learning principles, teaching methodologies, curriculum development and evaluation processes.
• Certificate IV in Training & Assessment TAE40122 or ability to obtain.
• Comprehensive knowledge of adult learning principles, teaching methodologies, curriculum development and evaluation processes.
• Experience in the development and integration of training programs in a safety critical transport related environment (rail, maritime, aviation).
• Demonstrable high level interpersonal engagement experience with the ability to positively interact with all levels of employees, union officials and other external stakeholders.
• Sound experience in performance management process, employee relations issues and recruitment and selection process.

This is a fantastic and dynamic opportunity to build on the career you have developed to date and be part of the legacy that ‘connects people and places for a growing Melbourne’.
How to Apply
If this role resonates with your values, experience, and career growth, then please apply before13th June 2024 and help connect people and places for a growing Melbourne!
Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply .
Please note: Applications will be reviewed upon submission
Next Steps
Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.
The recruitment and selection process for this position might require shortlisted applicants to undertake Psychometric Assessment, Pre-Employment Health Assessment and background checks that might also include Criminal History and Credit Checks.
Metro acknowledges the Traditional Owners of the land on which the Victorian rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.
At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace where individuals can bring their whole selves to work and be recognised and rewarded for their contribution to collective and sustainable success.
Metro is committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.
Metro’s commitment to a Diverse, Equitable, and Inclusive culture
Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.
At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.
We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.

Please refer the Job description for details