Training Sr. Coordinator

at  AECOM

WORK WITH US. CHANGE THE WORLD.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We’re one global team driven by our common purpose to deliver a better world. Join us.
Job Description
This role is primarily responsible for supporting Program Manager(s) in various Global Leadership Development programs, including but not limited to Effective Manager, Accelerate, Elevate, Leader As Coach, and Manager Monday. This includes providing administrative support in training administration and maintenance of relevant HR programs and/or systems.

Minimum Requirements:

• Bachelor’s degree in any course or at least 2 years of experience supporting administrative training functions in an outsourcing or shared services business model
• Working knowledge and understanding of training administration standards and procedures
• Experience using HR technologies, LMS, tools, and platforms
• Experience using workflows
• Intermediate proficiency in MS Office tools, Teams and Outlook packages including mail merge
• Advanced Excel skills including managing data, Pivot Tables, V-Lookup etc.
• Experience using Power Automate or ready to lear

• Coordinate training events including sending out welcome emails, training invites, follow up emails, assigning training/completion certificates, create and collect training evaluation/feedback surveys.
• Support the development of training and feedback reports by updating accurate data bases, collecting relevant report data, and creating post-training reports.
• Provide technical support across virtual webinars and other assigned processes.
• Update program spreadsheets tracking attendance, etc.
• Maintain training records including uploading of training materials in relevant HR systems.
• Manage our program inboxes (Global Talent Development, Elevate etc.), BaseCamp and Teams channels.
• Support the creation of courses in AECOM University
• Order, track, and assign Psychometric assessments.
• Escalate identified issues and concerns to the Team Lead/Program manager for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
  Qualifications

Minimum Requirements:

• Bachelor’s degree in any course or at least 2 years of experience supporting administrative training functions in an outsourcing or shared services business model
• Working knowledge and understanding of training administration standards and procedures
• Experience using HR technologies, LMS, tools, and platforms
• Experience using workflows
• Intermediate proficiency in MS Office tools, Teams and Outlook packages including mail merge
• Advanced Excel skills including managing data, Pivot Tables, V-Lookup etc.
• Experience using Power Automate or ready to learn

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough, analytical and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Proactively addresses basic process issues and suggest applicable solutions. (Problem Solving and Decision-Making)
• Ability to quickly learn, deliver and work effectively in a fast-paced environment, handle multiple tasks/projects at the same time together with daily planned and unplanned operational activities. (Agile)
• Other important key skills: Innovative/Tech-Savvy, Time Management, works well in ambiguity

Additional Information
All your information will be kept confidential according to EEO guidelines.