Transfer Agency Senior Associate

at  State Street Corporation

Transfer Agency Senior Associate
The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries.

KNOWLEDGE AND EXPERIENCE

• Third level qualification and/or 2 years level experience in financial services industry
• Client Service experience preferredExperience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
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  Job ID R-747712

• Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables
• Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.
• Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
• Actively manage day to day relationship with the clients, escalating issues to their Manager when required .
• Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures.
• Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
• Foster and act as a role model to build risk awareness within the team.
• Proactively seek greater productivities in the team through process improvements & automation where applicable.Participate in department wide training efforts - draft and deliver training course and facilitate ’on the job’ training.

Context of the role

• The Senior Associate will take on a review function - trade, cash, EOD, reporting checklists and online e-checklists.The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.