Transit Special Constable

at  Toronto Transit Commission

CAREER OPPORTUNITY

We are currently seeking Transit Special Constables to work 80 hours bi-weekly with rotating shifts and various off-days.

WHAT QUALIFICATIONS DO YOU BRING?

• Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare, social services, and/or law enforcement.
• Must be a Canadian citizen or permanent resident of Canada, per the Community Safety and Policing Act, 2019
• Demonstrated experience dealing with diverse and vulnerable communities.
• Demonstrated ability to de-escalate situations of a contentious nature.
• Demonstrated ability to work effectively in a team environment.
• Comprehensive knowledge of law enforcement and security operations.
• Strong and effective interpersonal, verbal and written communications skills; and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service.
• Strong situational assessment, analytical, problem solving and decision-making skills, including the ability to apply these skills in difficult, challenging and dangerous situations
• Solid administrative and organizational skills to prioritize and complete planned and unplanned duties including investigations, patrol, enforcement activities, incident and emergency response and other assignments.
• Working knowledge of computers, applications (Microsoft Word, Excel, databases, etc.)
• Must pass the TTC Special Constable selection recruitment process and established training standards.
• Must pass annual re-qualification training and established background investigations as required.
• Must be eligible to obtain and maintain Special Constable status in accordance with any established Agreement.
• Possess a valid, non-probationary Province of Ontario class G driver’s licence or an equivalent licence from another Canadian Province or Territory.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

• Delivering law enforcement, emergency/incident response, investigation, patrol, crime prevention, inspection including revenue protection, detection, deterrent and customer service duties to protect TTC employees, customers, facilities and vehicles
• Carrying out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer, agent and occupier of the TTC in accordance with Federal and Provincial statutes, Municipal By-laws and established contracts, agreements, policies and procedures.
• Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated in accordance with the Ontario Human Rights Code and Related Orders.
• Promoting and maintaining positive customer relations and communications with the public and TTC employees.