Transitional Health Case Manager - Certified Peer Counselor

at  Catholic Charities Serving Central Washington

You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

POSITION SUMMARY:

The Transitional Health Case Manager/Certified Peer Counselor, with support from Team Lead and under the supervision of the Associate Director of Transitional Health, assists and provides peer support, case management and outreach/housing/employment support services. This position engages clients through outreach, walk-ins, and referrals from other programs in our community, by building rapport, screening, assigning, scheduling, and registering clients for internal and external services. This position also supports clients in working through the process of attempting to become housed or employed, identifying barriers to housing and employment, and working with them to overcome those barriers. This position also supports clients with housing and employment supports after becoming housed and/or employed, with Activities of Daily Living, good tenant/employee/neighbor practices, and addressing any challenges in their home or place of employment. This position engages potential landlords and employers, building a network for future housing and employment opportunities. This position documents all contacts with or on behalf of their clients in our electronic medical and data systems.

JOB REQUIREMENTS:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

PHYSICAL REQUIREMENTS:

This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

EDUCATION

• Bachelor’s degree preferred
• Associates degree, GED or High School Diploma Required

EXPERIENCE

• Mental Health or Substance Use Disorder lived experience required

SPECIAL SKILLS

• Knowledge of Community Mental Health Systems and requirements
• Knowledge of community resources
• Excellent client and consumer communication skills
• Good verbal and written communication skills
• Ability to manage high detail administrative tasks
• Ability to work independently and as a team member
• Bilingual (English/Spanish) preferred, but not required
• Data entry and other computer skills
• Strong interpersonal skills
• Flexibility in scheduled work hours to accommodate evening hours as necessary
• Utilization of Google Calendar
• Utilizing working cell phone

• Attendance and completion of Mental Health Peer Certified Counselor Training.
• Attend all required weekly individual and group supervision, all staff meetings, clinical trainings, and other trainings and community meetings asked to attend by supervisor.
• Provide outreach and engagement to homeless and unemployed individuals in need of services and support, meeting them where they are at. Assist in supporting referrals from by name lists generated from local area MCO’s, BHASO’s, Inpatient Hospitals, Substance Use Treatment Centers and Crisis Stabilization Centers. Using a Person-Centered approach, assess each individual from the referral list to determine which needed and/or wanted services or resources to connect clients with.
• Meet with Walk-in, email, and phone referral clients related to housing, education, employment, resources, or rental assistance. Screen for urgency and appropriateness of services, make referrals when other and longer-term services are appropriate, needed, and/or wanted.
• Refer cases for intake assessment for other mental health or substance use disorder treatment, considering the client’s needs, insurance requirements, and program expertise and availability.
• Provide services at least every 30 days, attempt at least 3 contacts which include at least one attempt to locate the client physically. Send 10-day letter for client to attend appointment, if the client does not attend the appointment, proceed to closure. Open and close client files, maintain records in files, monitor and track clinical paperwork to help clinicians ensure timeliness and accuracy.
• Maintain a peer support/case management caseload with treatment/support/care plans that are updated at least every 180 days.
• Conduct all services and supports related to any available Evidenced Based Practices.
• Document all services or contacts made with or on behalf of clients within 24 business hours in all required documents, spreadsheets, Electronic Data Systems and/or Electronic Medical Records.
• Establishes and maintains working relationships with community programs and partners, providing continuity and coordination of care in support of established and future providers and resources. Document and maintain Releases of Information, adhering to HIPPA and confidentiality.
• Outreach and engage and least 5 landlords and/or employers each month, create and maintain a list for each, and support landlords/employers with coordinating and addressing any questions or concerns related to clients.
• Coordinate short term emergency shelter options for clients in need of shelter.
• Works with Associate Director for Transitional Health and Team Lead to ensure Quality Assessment, and Reviews. Complete and collaborate on completion of quarterly reports. Keep track of all meetings and trainings completed during the quarter to submit to Associate Director and Team Lead for review. Conduct reviews of own charts as well as peer review co-worker’s charts to support in making sure all needed documentation and assessments exist within our records.
• Attend to referrals for short term rental assistance, collecting required paperwork like Rental Assistance Application, documentation of mental health or substance use disorder, Landlord w-9, copy of the client’s lease, and invoices for amounts owed. Work with Accounts payable and landlord to process payments. Document any expenditures on associated rental assistance spreadsheet.
• Work with records and registration support, accounting, billing and clinical staff to assure completion and continuity of client services.
• Is responsible for maintaining safety precautions and constructive, professional relationships with all internal team members:
• Medical Services
• Outpatient Services
• Intake
• Outpatient Therapy, Case Management, and Day Support