Transport Medicine System Status Controller | Dispatcher

at  Mercy Health

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

EDUCATION

High School Diploma or GED equivalent (required)
Associates, Healthcare, Public Safety, or a related field (preferred)

WORK EXPERIENCE

1 year of experience in EMS, healthcare, public safety, or a related field (required)
1 years of previous EMS or public safety dispatching experience (preferred)

PHYSICAL REQUIREMENTS

Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near

SKILLS

Type accurately 25-30 words per minute
Analyzing data or information
Understand medical terminology
Transport scheduling
Business writing skills
Computer Skills
Ability to understand and interpret laws and regulations.
Basic Mathematical Skills
Public relations skills
Phone / email etiquette
Language Skills
Attention to detail
Critical thinking
Teamwork
Active listening
Safety focused
Emotional intelligence
Conflict management
Adaptability
Collaboration
Time management
Learner Attitude
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance

And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.co

Working under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.