The Transportation Management Logistics Coordinator ensures that customer transportation needs are met or exceeded by providing excellent customer service. This position reports to Transportation Management Account Manager and/or an Operations Director.

REQUIREMENTS:

HS Diploma
BA or BS Degree preferred, but not required
0-2 years’ experience in customer service
Excellent verbal and written communication skills
Strong attention to detail with excellent follow-up skills
Professional aptitude, presentation and demeanor
Ability to meet/exceed time-sensitive deadlines
Ability to multitask and problem solve
Ability to work collaboratively as part of a team
Basic computer experience (E-mail, Internet)
Experience with Microsoft Excel a plus

LI-MJ3

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

Manages daily shipment activity for customers
Follows and reinforces client rules and parameters
Assist with creating customized standard operating procedures.
Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
Generates reports at the request of our customer’s or NFI Account Manager
Collaborates with NFI brokerage account management and carrier sales
Facilitates claims filing on behalf of customer
Responds timely to client requests and inquiries
Resolves client issues quickly and efficiently
Manages shipment routing guides
Tenders shipments to carriers
Schedules appointments and tracks shipments
Executes shipment optimization activities.
Manages shipment exception process.
Uses various transportation software systems to facilitate shipment execution
Provides support on miscellaneous projects as needed