Travel Consultant (Sales)

at  HF Holidays

Ref: HF24001
Location: Hybrid working with a minimum of two days per week in the Borehamwood office
Contract: Permanent – 39.5 hours per week
Salary: £23,500 - £25,500
Reporting to: Sales & Support Team Leader
Job Benefits: 33 days holiday inclusive of bank holidays, Pension contributions with Aviva, Comprehensive medical benefits package with MediCash, Annual familiarization visit at any of our country houses for you and your family (after 3 months), Free on-site car parking, One paid day each year to volunteer at a charity of your choice, Exclusive discounts at several outdoor equipment stores, Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability), Free professional training and development courses, Cycle to work scheme

OVERVIEW:

We have an exciting opportunity for a Travel Consultant to join our successful team. This is a fantastic opportunity for a sales and customer service driven professional to make a real impact to our guests seeking holidays in our UK country houses.

Our travel consultants are the welcoming voice at the end of the phone when our Guests, Travel Agents, Group Organisers and Tour Operators call to book holidays, receive a quote, or make a reservation. We aim to answer all calls within a quick time frame making the role fast paced and an exciting environment. Working with our reservations system, our Travel Consultants update, amend, and cancel holiday bookings and will also make outbound calls to chase quotes and options. There is an element of sales to this role as we also sell memberships and amend membership sales records. With a Customer Service focus our Travel Consultants also work with other teams across the business to facilitate special requests made by guests. In peak times we sometimes work in other teams too. As part of our benefits package at HF, we offer our employees special discounted rates on our holidays, so our Travel Consultants also manage these bookings and apply the discounts. Every member of our team has a supportive nature, and we have a friendly work family feel across the business but in particular with our day-to-day colleagues.