Travel Consultant

at  The Emirates Group

Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service.
Job Outline

QUALIFICATIONS & EXPERIENCE: EXPERIENCE

• Minimum 2 years trade experience in managing commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service

EDUCATION

• 12 Years schooling or equivalent

KNOWLEDGE AND SKILLS

• Knowledge of 2 or more GDS
• Someone who really understands the importance of exceptional customer experiences and exceeding our customers’ expectations.
• A confident communicator with proven persuasive and influencing skills.
• Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays

Please refer the Job description for details