Travel Representative - Remote

at  Teleperformance

Overview:
We are looking for talented Reservations Representatives and passionate about travel to join our team.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
The ideal candidate is creative, will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries.

• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly and professional manner.
• Effectively turn customer inquiries into sales.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options and packages for customers.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Accurately answer general travel and site related questions.
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Solicit sale of new or additional services.
• Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
• Meet or exceed quality standards