Treasury Management Direct Fulfillment Team Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This leader will be responsible for managing an organization of over 50 individuals including team leads, contractors and FTE who onboard commercial, corporate, and small business clients onto treasury management products, such as ACH, Wires, and Real Time Payments. This leader will also manage the onboarding for highly complex treasury management products that are tightly coupled with technical connections to APIs (Applications Program Interface), file transmissions, and ERP systems. Responsible for driving client self-service initiatives and onboardings.
Strong partnerships with sales, product and operations teams is critical. It is essential for this leader to deliver a quality customer experience and streamlined client onboardings. Ensures accuracy, compliance with applicable law/regulations, and operational excellence.
This leader will drive productivity and operational efficiency for assigned team(s), using data, and direct client and internal partner feedback to inform team development and process improvement opportunities.

Core Responsibilities

• Facilitates team meetings, huddles, 1x1s with assigned staff and skip level with indirect reports
• Oversees production management for assigned teams, identifying trends and opportunities to drive efficiency related to the queue management and communication strategy
• Oversees management of error remediation and escalations providing feedback as necessary to staff, partners, and leadership
• Actively coaches and provides developmental guidance to assigned leaders and individual contributors
• Fosters an environment and culture of accountability and ownership across all levels of the assigned organization

Basic Qualifications

• Bachelor’s or Master’s degree, or equivalent work experience
• 5 or more years Treasury Management/Payments experience
• 5 or more years of supervisory/management experience

Preferred Skills/Experience

• 5 or more years of operations experience
• Advanced knowledge of operation functions, systems, policies, and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Strong analytical, decision-making, and problem-solving skills
• Well-developed leadership abilities and strategic management skills
• Excellent interpersonal, verbal, and written communication skills
• Thorough knowledge of banking operations and human resources

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Core Responsibilities

• Facilitates team meetings, huddles, 1x1s with assigned staff and skip level with indirect reports
• Oversees production management for assigned teams, identifying trends and opportunities to drive efficiency related to the queue management and communication strategy
• Oversees management of error remediation and escalations providing feedback as necessary to staff, partners, and leadership
• Actively coaches and provides developmental guidance to assigned leaders and individual contributors
• Fosters an environment and culture of accountability and ownership across all levels of the assigned organizatio

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la