Trilingual Customer Service Representative Chat Support (m/f/d) Crunchyroll

at  Concentrix

Job Title:
Trilingual Customer Service Representative Chat Support (m/f/d) Crunchyroll
Job Description
Working hours: Part-time / full-time (35-40 hours/ week)
Salary: 2600€/Month.*
Support language: French, Italian and English
Service times: MO-FR 8.00-24.00h, SA+SO 9.00-17.00h
Industry: Anime & Manga, On-Demand Service Platform, Customer Service,
Place of work: Concentrix Berlin – Andreasstraße 10, 12243 Berlin
Due to our great growth, we are looking for a Customer Service Representative (m/f/d) in E-Mail- and Chat Support with German and English language skills. To help us create exceptional customer experiences for the Anime and Manga platform Crunchyroll.

As part of our multilingual team, you will be responsible for the following tasks:

• You will receive requests via e-mail and chat.
• You will support the customer with queries regarding their account, subscriptions, billing and all kinds of Crunchyroll products and services.
• To provide assistance in the event of technical issues and malfunctions.
• You will work with other departments to solve any issues that are raised.
• You guarantee the client’s standards with competent service and conscientious documentation.

Your skills:

• We require you to have suitable professional experience in customer service. For example, writing support as a call center agent (m/f/d) or as a customer advisor (m/f/d)?
• Knowledge of the Anime and Manga scene is a welcome plus.
• You must have excellent writing skills in English and German.
• To remain calm in demanding situations.
• You are good at proactive communication.
• You have good computer and technical skills.

Our benefits:

• With our paid training, you’ll be perfectly prepared for the job.
• Reliable employees benefit. 40€ from our shopping card model.
• Discounted meal vouchers and transport tickets. Enabling you to secure more net from gross!
• With us you get discounted access to various Urban Sports Club offers!
• With flexible working hours and a shift plan, you can achieve the perfect work life balance.

If you are looking for a new opportunity with an employer that really supports you, then apply by email to ApplyBerlin@concentrix.com or click on the link provided!

• The gross salary information refers to a full-time position (40 hours/week). If you have any further questions, please do not hesitate to ask in your personal interview!

• You will receive requests via e-mail and chat.
• You will support the customer with queries regarding their account, subscriptions, billing and all kinds of Crunchyroll products and services.
• To provide assistance in the event of technical issues and malfunctions.
• You will work with other departments to solve any issues that are raised.
• You guarantee the client’s standards with competent service and conscientious documentation