Truck Technical Support Representative

at  Inland Truck Equipment

DRIVE YOUR CAREER WITH INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!
This position can be located at any of the following Inland business locations in British Columbia: Burnaby, Langley, Kamloops, Prince George, Fort St. John or in Winnipeg, MB or Phoenix, AZ.

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short-Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities
• Annual boot allowance

If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today!

• Support service departments across the company with technical support and repair plans.
• Provide visibility to Inland on upcoming issues and repair strategy to reduce down time for the customer.
• Provide technical support to the service managers with vendor goodwill/policy when needed. This can be technical data, labour, or diagnosis justifications.
• Work directly with manufacturers on projects that support product and service improvement or enhancement.
• Identify new issues and investigate to understand product reliability problems.
• Manage common failures across the business and act as the liaison with manufacturers to find a resolution.
• Support with TCS case review for timeliness and quality information from both dealerships and Kenworth.
• Provide technical support to the Fleet Support team within the Concierge program.
• Work closely with Paccar Connected Truck (TruckTech+) to help predetermine repair path before the truck gets to the dealership.
• Travel to dealerships to network with technicians and service departments and provide hands-on support when required. Partner with the Inland Learning & Development department to understand training requirements and service department performance.
• Become familiar with and comply with the company’s Health & Safety Manual.