Trust and Safety Specialist

at  komoot

ABOUT KOMOOT

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

ABOUT THE ROLE

Do you enjoy the challenge of de-escalating complex situations? Are you one of those people who actually enjoys reading legalese and translating it into something understandable for a normal person? Do you have experience writing and applying policies on handling content violations online?

WHAT YOU WILL DO

• Handle access claims from landowners and government organisations regarding property access.
• Respond promptly to queries and reports on trust and safety issues, including missing persons, harassment, offensive content, nudity, spam, copyright infringement, and police requests.
• Review, update, and develop trust and safety policies and guidelines.
• Ensure consistent and fair enforcement of community guidelines and content moderation policies.Resolve issues through actions such as content removal, account suspension, and updating OpenStreetMap or komoot content.
• Create resources to educate users and internal stakeholders on trust and safety best practices.Maintain detailed records of incidents, actions taken, and outcomes for accountability and reporting purposes.
• Identify opportunities to enhance trust and safety processes, tools, and policies through data analysis and feedback.
• Proactively assess potential legal risks and collaborate with legal counsel to minimise litigation risks.

YOU’LL BE SUCCESSFUL IN THIS ROLE IF YOU

• Have 2+ years of experience in a trust and safety, content moderation, or related role within a technology company or online platform.
• Are fluent in both German and English.
• Are familiar with relevant regulations and industry standards, particularly GDPR, data security, and content moderation guidelines.
• Have a background in legal topics, are familiar with legal terminology, and are comfortable looking up laws and regulations (especially in German!).
• Possess excellent written and verbal communication skills, capable of conveying complex concepts clearly and professionally.
• Demonstrate empathy and emotional intelligence to handle sensitive and challenging situations with care and professionalism, and enjoy the challenge of dealing with these.
• Have strong interpersonal skills and the ability to build rapport with diverse stakeholders, including users, colleagues, and law enforcement agencies.
• Show adaptability and resilience to navigate evolving trust and safety challenges in the online space.
• Have a strong commitment to integrity, ethics, and maintaining user trust in the platform.
  Not sure if you meet all requirements above? Don’t sweat it – if you think you’re the right person anyway, we’d love to hear from you!