Turn Coordinator

at  Qantas Airways Limited

• Challenge yourself in a role where you will take ownership and contribute to the overall success of Qantas
• Permanent position, shift work
• Based in Singapore
  At Qantas, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Together we will achieve a seamless customer experience.
  Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.
  In your new role as Turn Coordinator, you will play a pivotal role in coordinating and communicating with various departments, above the wing and below the wing, to consistently achieve and maintain on time performance. The role is responsible for driving the Precision Timing Schedule (PTS) with all parties involved in Qantas departures, monitoring and maintaining turns and providing accurate and timely information to the Qantas Duty Manager. Additionally, you will be responsible for providing coaching where required to all teams involved in Qantas departures, and escalating trends in behaviour that impact on time performance to the Qantas leadership team. If you have strong aviation experience and excellent stakeholder management skills, this could be the role for you.

Key Responsibilities –

• Coordinate and drive on time performance through adherence to PTS
• Monitor performance of all departments against PTS requirements, proactively identifying and resolving issues
• Identify trends and implement solution-based actions to achieve set targets
• Lead the daily shift briefing, liaising with all department leads to understand requirements for departure
• Meet with the operating Captain and CSM on their arrival to gate for an introduction and departure briefing
• Create a sense of operational urgency amongst all team members involved in the Qantas departure, whilst maintaining a focus on Safety.
• Proactively identify issues and solutions to ensure critical tasks do not impact on time performance
• Provide on the job coaching and mentoring to team members to ensure they are aware of the PTS and their impact on driving on time departures
• Assist the Airport Manager or Duty Airport Manager (where applicable) to ensure that the emergency plans are regularly reviewed for currency and amended to reflect changes.
• Assist the Airport Manager or Duty Airport Manager (where applicable) in conducting emergency training/exercises in accordance with corporate standards.
• Following a Safety incident, determine the need and coordinate all investigations within the business or at the request of Qantas Safety, document event in Intelex

You’ll have –

• 10 years airport operations experience
• Ability to communicate effectively and influence others
• Highest standards of personal and professional integrity
• Ability to use discretion and maintain confidentiality
• Strong customer service experience
• The ability to multi-task
• Extensive stakeholder management experience
• Ability to remain calm and considered in high pressure situations

Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have you covered: Medical Insurance, access to Employee Assistance Programs, Wellness initiatives and more
• We are a diverse team: Join a fun group of people that are knowledgeable, experienced and high achieving

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today

• Coordinate and drive on time performance through adherence to PTS
• Monitor performance of all departments against PTS requirements, proactively identifying and resolving issues
• Identify trends and implement solution-based actions to achieve set targets
• Lead the daily shift briefing, liaising with all department leads to understand requirements for departure
• Meet with the operating Captain and CSM on their arrival to gate for an introduction and departure briefing
• Create a sense of operational urgency amongst all team members involved in the Qantas departure, whilst maintaining a focus on Safety.
• Proactively identify issues and solutions to ensure critical tasks do not impact on time performance
• Provide on the job coaching and mentoring to team members to ensure they are aware of the PTS and their impact on driving on time departures
• Assist the Airport Manager or Duty Airport Manager (where applicable) to ensure that the emergency plans are regularly reviewed for currency and amended to reflect changes.
• Assist the Airport Manager or Duty Airport Manager (where applicable) in conducting emergency training/exercises in accordance with corporate standards.
• Following a Safety incident, determine the need and coordinate all investigations within the business or at the request of Qantas Safety, document event in Intele