TXOR Program Officer

at  Catholic Charities Fort Worth

ARE YOU THE NEXT TXOR PROGRAM OFFICER?

• Bachelor’s degree preferred in related field or equivalent experience.
• Must be a Texas resident, preferably residing in the DFW area.
• Experience working in refugee programs such as Refugee Cash Assistance (RCA) or Refugee Social/Support Services (RSS) preferred.
• Strong, effective communication skills (written and oral).
• Proficiency in Microsoft Word, Excel, Power Point.
• Ability to travel to quarterly strategic meetings across the state, quarterly consultations, partner visits, and monitoring trips (at minimum).

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Partnership Management
• Programmatic Expertise
• Technical Assistance
• Monitoring Assistance
• Partnership Vetting

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Operate as a partner and program expert, including current knowledge of ORR-eligible populations and programs, the Code of Federal Regulations guidance, contracts, compliance and reporting requirements, funding structures, and evidence-based best practices.
• Function as the primary point of contact for assigned partners, facilitating monthly calls with each partner, coordinating all communications, managing deliverables from and to partners, and providing technical assistance.
• Maintain knowledge in all regulatory and reporting requirements of ORR to assist partners in a timely and thorough manner.
• Manage assigned partners autonomously through an in-depth understanding of each partner’s structure, teams, programs, evaluation plans, and ongoing issues/opportunities.
• Anticipate and identify trends in service delivery to provide relevant trainings, inform potential research, and promote ongoing monitoring efforts.
• Maintain high-level understanding of best practices in refugee services and seek opportunities to empower partners with evidence-based resources.
• Coordinate to streamline processes, timelines, and information requests that involve partners.
• Develop and maintain a comprehensive understanding of resources, programs and benefits available to refugees at the local, state, and federal level.
• Make strategic recommendations for supportive training to address compliance issues, implement/improve service delivery methodologies, and ensure best practices, based on ongoing communication with partners and technical assistance requests.
• Participate in all training provided by TXOR to prepare for follow-up questions and monitoring/implementation.
• Compile, organize, and track ongoing issues for escalation to the Office of Refugee Resettlement (ORR) to provide timely and appropriate responses to partners.
• Develop biannual partner reports for each assigned agency with various stakeholders in mind.
• Support research efforts through the review of Request for Proposals (RFP) and Plan of Operations, understanding of program goals and review of awarded proposals for new and existing programs.
• Vet new and existing partners to ensure risk mitigation and high-functioning, diverse partners.
• Participate in monitoring visits, both virtually and in person, to support case file review efforts.
• Help develop and implement client and staff interviews and targeted observations to support monitoring efforts.
• Identify potential compliance issues through partner calls, ongoing communications, and monitoring visits to develop corrective action plans in coordination with other TXOR teams.