UEM - Technical Specialist (Contract) - Gauteng/Hybrid

at  Full Circle Resourcing

Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2026

EXPERIENCE: 4-6 YEARS RELATED WORKING EXPERIENCE.

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

• A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience

ESSENTIAL SKILLS:

• Experience with ITIL processes (Incident, Change and Problem management)
• Plan and execute maintenance tasks (change management)
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
• Resolve incident tickets
• Analyse and resolve problem tickets
• Experience with VIP and End-user support
• Experience with technical documentation, standard operating procedures and user support guides
• Experience with Active Directory/Azure Active Directory
• Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
• Exposure to troubleshooting infrastructure, network and integration issues
• Basic German Language
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS TECHNICAL SKILLS

• Experience in operation of Linux Servers and/or Windows Servers
• Experience in Windows Client OS, GPO and patch management
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
• Experience with Scripting (Powershell, Bash etc.)
• Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
• Experience with SQL (MS, Oracle etc.)
• Experience with Jira and Confluence
• Soft Skills
• Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
• Ability to deliver on time and in excellent quality
• Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
• Strong ability to understand technical dependencies and enterprise setup on a global scale

ROLE:

• Responsible for planning, documenting, defining, and evaluating technical integration information for major systems, and related components.
• Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
• Continuously work on improving the operational stability
• Work on automation of platform operations, troubleshooting and maintenance topics
• Interact with an international product team, external providers, vendors and customers.
• Treat security as a first-class citizen
• Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
• Work with other IT teams on integration of new features and components