UK & Ireland Service Operations Director

at  Vertiv Group Corp

WHO ARE WE?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are currently seeking an UK & Ireland Service Operations Director to join our dynamic team in Golborne, Great Britain !
The UK & Ireland Service Operations Director will proactively direct, organize, and manage the 24/7/365 UK & Ireland Service operation to meet and exceed customers’ requirements and company standards, while achieving agreed targets and levels of profit. As Service Operations Director, they will oversee all aspects of the UK & Ireland service operations, leveraging their excellent technical understanding of Critical Power infrastructure and commercial acumen to comprehend clients’ business needs. Analytical and innovative, they will identify trends, risks, and resolutions, establishing themselves as an expert in the field. They will lead and motivate a multi-disciplined team, applying sound theoretical and practical Service Management principles and fostering strong relationships with clients, partners, and suppliers.

Service Performance & Delivery

• Manage customer expectations and drive for excellent service delivery.
• Analyze service trends and implement improvement programs for enhanced satisfaction.
• Proactively manage client asset servicing and anticipate future needs.
• Provide technical guidance, evaluate equipment requirements, and encourage personnel development.
• Oversee UK & Ireland Sales budgets, act as an escalation point, and ensure efficient resource management.