UK Sales & Customer Care Specialist

at  WeRoad

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also…in Germany and France!
With more than 160 team members and 2k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 100+ destinations all over the globe.
We’re on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

READY TO APPLY?

The selection process will consist of:

• Introductory call with P&C and a Case Study
• Technical and background-based interview with our Sales Manager UK
• Third interview with our Country Manager UK

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.
Statistically speaking, women are less likely to apply for roles where they don’t fit the job description perfectly. DON’T TRY AND BE PERFECT but just go for it and send us your application regardless.

WHAT YOU’LL DO:

• You’ll be the first point of contact for our WeRoaders and will be in contact with them through all major customer channels (Facebook, Instagram, Zendesk, Whatsapp, phone and more);
• You’ll be working on sales; hunting down and converting leads through all our channels;
• You’ll also be supporting our WeRoaders after they’ve booked a trip, answering their queries and preparing them for their upcoming adventure;
• You’ll work closely with our UK Sales Manager to roll out the sales & customer care strategy, and develop best practices for sourcing and converting WeRoaders, as well as supporting them in their pre-departure journey;
• You’ll find creative ways to generate new leads, building and utilising your network and optimising the most effective channels for interaction with potential WeRoaders;
• You’ll keep the sales & customer care process organised by maintaining and updating an efficient sales pipeline and record of interaction with customers, as well an responding to all enquiries in a timely manner;
• You’ll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking their perfect tour, as well as preparing them for an adventure they’ve already booked;
• You support the team when required at UK events, meeting and engaging potential WeRoaders and helping to build our ever-growing community in the UK.