Undergraduate Assistant

at  University of Toronto

Date Posted: 07/02/2024
Req ID: 38440
Faculty/Division: Faculty of Arts & Science
Department: Department of English
Campus: St. George (Downtown Toronto)
Position Number: 00056382

ABOUT US:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

ESSENTIAL QUALIFICATIONS:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years of administrative or customer service experience, preferably in a post-secondary environment
• Experience providing front line student services and detailed information on programs of study and other related information through both face-to-face and digital media.
• Experience providing administrative support to undergraduate programs, including entering student data and preparing reports; coordinating room assignments; and maintaining files and records.
• Experience organizing the logistics of meetings and special events.
• Experience maintaining and creating databases and statistical reports.
• Demonstrated advanced computer skills, including Microsoft Office (e.g. Word, Excel, PowerPoint, OneDrive, SharePoint).
• Intermediate experience using ROSI, ROSI Express, Degree Explorer, Quercus, or similar student information systems to retrieve information and compile reports.
• Excellent communication (oral and written) and interpersonal skills with the ability to promptly respond to inquiries with clarity.
• Excellent problem-solving skills, and demonstrated initiative, tact, and good judgment.
• Excellent time management skills including the ability to follow detailed instructions accurately, prioritize and deal with multiple tasks to ensure all deadlines are met.
• Excellent interpersonal skills and customer service skills, including the ability to effectively interact with students, faculty, and the general public.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Providing detailed information to students on program and/or course requirements
• Acting as the first point of contact for general enquiries
• Troubleshooting timetabling and/or room booking conflicts
• Collating and organizing data for various reports
• Maintaining information on digital platforms
• Creating and updating job postings in the database
• Keeping well-informed on University programs, policies, and procedures
• Handling sensitive and/or confidential information

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Adaptable
• Communicator
• Diplomatic
• Organized
• Proactive
• Responsible
• Team player
  This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
  Closing Date: 07/10/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Part-Time Note: This is for a 50% FTE position; Occasional event support on evenings or weekends