Unified Communication (UC) Technician

at  Deloitte

Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.

Work you’ll do:

• Responsible for planning, integrating, and maintaining UC/AV software and hardware for local or wide area computer networks and converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools.
• Planning, installing, and maintaining data communications network lines and devices; or evaluating, implementing, and maintaining computer hardware and software.
• Perform day-to-day execution of UC related operational enhancements and maintenance: UC Facility O&M, General, Collaboration Tools, UC/AV Consulting and Training, UC/AV IT Construction, UC Administration.

Work location is primarily on-site in the DC/MD/VA area, there may be some flexibility to work remote.
The team
Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
At Deloitte, we believe cyber is about starting things-not stopping them-and enabling the freedom to create a more secure future. Our Cyber Application Security team advises federal clients on integrating security activities throughout the software development lifecycle to enable the design, build, and deployment of secure applications. Our team focuses on concept and requirements, design and development, verification, production and maintenance, and retirement. If you’re seeking a career in vulnerability management, quality assurance, or GRC tools, then Application Security at Deloitte is the offering for you.
Qualifications

Required:

• A minimum of a Bachelor’s Degree required
• Active Public Trust or must be able to obtain and maintain a security clearance for the role.
• 3+ years of experience installing, testing, maintaining, administering and/or troubleshooting UC technologies including Cisco Unified Communications Manager, Cisco Unified Border Elements (CUBE), Voice Gateways, Cisco Expressway, SIP call flows, Cisco Session Management, and Cisco VoIp and Video endpoints.
• 3+ years’ experience updating and maintaining documentation including SOPs (support tasks, patches and system updates for UC systems, VoIP Administration, and VoIP services), KBAs, end-user reference materials, instructions, and service descriptions.
• 3 + years’ experience managing end-to-end UC services, including hardware/equipment lifecycle management.
• 3 + years’ experience maintaining dial plan architecture including the Direct Inward Dial (DID) number inventory from the PSTN providers and non-DID number assignments for system functional ranges.
• 3 + years’ experience maintaining the Cisco CUBE Voice Ga
• Must have a completed ITIL Foundation certification or commitment to obtain within 3 months of project start.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• 1+ year prior professional services or federal consulting experience

• Responsible for planning, integrating, and maintaining UC/AV software and hardware for local or wide area computer networks and converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools.
• Planning, installing, and maintaining data communications network lines and devices; or evaluating, implementing, and maintaining computer hardware and software.
• Perform day-to-day execution of UC related operational enhancements and maintenance: UC Facility O&M, General, Collaboration Tools, UC/AV Consulting and Training, UC/AV IT Construction, UC Administration