UNIFIED COMMUNICATIONS ENGINEER - Avaya, NEC, Teams, Contact Centre, SIP

at  Saul Recruitment

• Reputable and award-winning provider!
• Ever-growing and very collaborative team of UCaaS engineers!
• Cutting-edge Cloud tech!
• Very reputable and award-winning telephony/communications provider growing from strength to strength! Real Aussie success story!
• Work in an ever-growing, collaborative and highly-skilled team of UCaaS engineers working on cutting-edge cloud tech!
• Very supportive management style and culture!
• Training, development and career progression!
• $100-120k Base + Super + Relocation Bonus + loads of other benefits!
• Hunter/Newcastle Region - the ideal candidate should reside within 45-60 mins of the Cardiff office
  Work for this superb award-winning Australian telephony/communications provider dedicated to providing intelligent communication solutions for customers.
  This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.
  You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!
  You will be an experienced Unified Communications Engineer with the ability to plan, design, configure, support and implement Telephony and Unified Communications solutions to a variety of customers. You will act as the subject matter expert across suitable products, providing expertise around a range of legacy and cloud based systems including - Avaya, NEC, Teams, Contact Centre, SIP-based voice systems and more.

KEY REQUIREMENTS:

• Sound experience in the design, support/troubleshooting, delivery and management of complex UC environments
• Strong knowledge and expertise of Avaya, NEC, Teams, Contact Centre, SIP-based voice systems and similar products
• Sound basic IT, Networking and IP knowledge
• Ability to manage conflicting priorities and deliver on established outcomes
• Critical thinking and problem-solving skills
• Very strong interpersonal and communication skills - written and verbal
• A friendly, positive and customer-driven attitude
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organisational skills
• Enjoys a fast paced environment and is comfortable with change
• Must be available to go on-site - customer face-to-face is an almost daily requirement!

• Assist in the solution design, project scoping and technical explanations in client presentations
• Project delivery and roll-out of legacy and cloud based UCaaS systems including - Avaya, NEC, Teams, Contact Centre, SIP
• Provide ongoing support/troubleshooting and act as a senior technical resource for escalations
• Maintain ownership of incidents and escalations at client sites
• Encompass the role of subject matter expert on all UC related items
• Ensure support SLA targets are achieved
• Maintain accurate records and ensure documentation is up to date