Unified Communications Technician

at  Queensland Health

ABOUT UNIT PROGRAM - EHEALTH QUEENSLAND:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

THE ROLE:

The Unified Communications Technician will be responsible for providing high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.

IN ADDITION TO THIS, YOU WILL BE RESPONSIBLE FOR:

• Supervising a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
• Documenting and maintaining the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
• Contributing to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.

Are you right for this role?

• Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
• Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN’s and VRF’s.
• Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
• Wireless site survey and troubleshooting skills.
• Cisco Unified Communications Manager (CUCM), UCCX, Unity
• Integration of wireless IP handsets to CUCM including messaging and duress systems.
• Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
• Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP)
• Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
• Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
• Security principles and best practice e.g. Cisco ISE; Cisco ASA
• Network Management tools, e.g. Cisco Prime, Solarwinds
• Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
• Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.
• Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
• Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management