Unit Manager, Legal Claims Support

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

This position is responsible for managing the Legal Assistants, Law Clerks and the Administrative Support Team and provides operational expertise in activities relating to the operations of the Legal Department, Claims. Maintain effective communication with their team and ensure they are informed of new process, workflows and updates within the team. Manage the department by monitoring goals and objectives; evaluate performance and hold regular meetings to keep their team informed and manage their performance. Recruit and select qualified employees and ensure successful onboarding. Provide and coordinate training, coaching, mentoring and development opportunities for their team.
We’re looking for an experienced people manager to join our Legal Claims team as Unit Manager, Legal Claims Support. In this role, you’ll oversee the career development, engagement, and day-to-day activities of a dynamic group of Legal Assistants, Law Clerks and Administrative Support team members.
This is a permanent, full-time opportunity available in Toronto or Mississauga.

WHAT YOU’LL DO HERE:

• Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.
• Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
• Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
• Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
• Providing regular and ongoing feedback, mentoring and coaching to your team.
• Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
• Leading the recruitment process, including but not limited to, the interview and selection process and the onboarding of new employees.
• Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
• Assist your team to understand and apply policies, procedures and theories.
• Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
• Plan and implement office systems, as well as organize office operations and procedures.
• Participate on project-based tasks as assigned by Claims Manager, Director and/or VP Legal Claims.
• Compile and analyze statistics and reports while monitoring and predicting legal trends.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique