Unmanned Technical Support Specialist

at  MFE Inspection Solutions

The Unmanned Technical Support Specialist maintains and conducts testing of all unmanned systems. In this role,
you will be responsible for maintaining, trouble shooting, repairing SUAS & UGRV equipment to ensure systems
are operating as intended. Your technical expertise, knowledge of unmanned systems, and attention to detail will
play a critical role in maintaining the quality and integrity of our operations. The ideal candidate should possess
strong analytical skills, be proficient with electronics, possess the skills needed to illustrate & teach the proper
handling & usage of equipment, and have a solid understanding of procedures specific to the industries we serve.

Responsibilities:

• Assists with Internal & Customers with RMA’s for repairs.
• Perform repairs, and maintenance on unmanned equipment & accessories.
• Follow standard operating procedures and manufacturers’ guidelines for repairs.
• Ensure accurate documentation of all repair activities, including test results, adjustments, and parts used.
• Collaborate with other team members and departments to troubleshoot and resolve complex technical issues.
• Perform inventory control of inbound & outbound unmanned equipment & accessory items related to sales activities.
• Provide technical support and guidance to clients and internal stakeholders.
• Maintain a clean and organized work area, ensuring that tools and equipment are properly organized, calibrated, and in good working condition.
• Be capable of monitoring all direct internal communication channels (Email, Text, Slack)
• Be capable of structuring your work calendar to ensure tasks, both individual & group based, are completed by goal dates.
• Assists with and/or displays capability to conduct Unmanned Systems field Proof of Concepts (POC), with the potential for work travel.
• Facilitates the setup during company trade shows with the potential for work travel.

Additional Responsibilities Include:

• Training
• Display a professional understanding of the materials being taught.
• Develop a schedule for the training day while utilizing supplied materials from the manufacturer to give a thorough understanding of the subject materials.
• Conduct training classes for unmanned systems & related 3rd party accessories/components.
• Capability of showing patience while working with new & inexperienced persons & maintaining a positive reinforcement attitude while issuing constructive criticism.

Qualifications & Company Core Values:

• High School Diploma
• 21+ years of age
• Technical History, including repairs & diagnostics.
• Proven track record of meeting or exceeding work goals.
• Strong understanding of the unmanned systems market, including industry trends, regulations, and key players.

Preferred Qualifications:

• Experience with computers, varying computer software & hardware.
• Existing general knowledge of sUAS & UGRV products & applications.
• Supervisory experience

Benefits:

• Medical, Dental, and Vision
• PTO (Sick Time)
• Vacation
• Holidays
• 401(k) match

Responsibilities:

• Assists with Internal & Customers with RMA’s for repairs.
• Perform repairs, and maintenance on unmanned equipment & accessories.
• Follow standard operating procedures and manufacturers’ guidelines for repairs.
• Ensure accurate documentation of all repair activities, including test results, adjustments, and parts used.
• Collaborate with other team members and departments to troubleshoot and resolve complex technical issues.
• Perform inventory control of inbound & outbound unmanned equipment & accessory items related to sales activities.
• Provide technical support and guidance to clients and internal stakeholders.
• Maintain a clean and organized work area, ensuring that tools and equipment are properly organized, calibrated, and in good working condition.
• Be capable of monitoring all direct internal communication channels (Email, Text, Slack)
• Be capable of structuring your work calendar to ensure tasks, both individual & group based, are completed by goal dates.
• Assists with and/or displays capability to conduct Unmanned Systems field Proof of Concepts (POC), with the potential for work travel.
• Facilitates the setup during company trade shows with the potential for work travel

Additional Responsibilities Include:

• Training
• Display a professional understanding of the materials being taught.
• Develop a schedule for the training day while utilizing supplied materials from the manufacturer to give a thorough understanding of the subject materials.
• Conduct training classes for unmanned systems & related 3rd party accessories/components.
• Capability of showing patience while working with new & inexperienced persons & maintaining a positive reinforcement attitude while issuing constructive criticism