Urology Prostate Administration Support Worker

at  Maidstone and Tunbridge Wells NHS Trust

The post holder will support the Prostate Pathway Nurse Specialist in providing person centred care. The Administration Support Worker will work closely with existing health and social care professionals within the locality, to ensure that the dynamic patient pathway is integrated across health and social care, supporting patients to maximise their quality of life, champion survivorship, whilst living with urology cancers.
Coordinate care by providing a single point of access, to triage appropriately according to health and social care need, including rapid re-entry into the system for those people identified as having urgent or specialist needs following a diagnosis of Prostate cancer.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways
Provide basic telephone advice and refer on or sign-post to other sources of support.
Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate
Effectively communicate with patients and/or their families either face to face or on the telephone.
Communicate and signpost to appropriate needs related information
Guide people through the use of self-assessment resources
Participate in collaborative discussions and collaborative enterprise with patient user groups
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
Demonstrate in practice the Macmillan Human Rights Standard for Cancer Care
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Following your Corporate Induction you will be expected to attend the Trust’s Clinical Induction Programme for Clinical Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if this is going to be problematic: rallen@nhs.net ), lasts for two weeks and will involve travelling to both Trust sites. The programme includes 2 supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirme

Please refer the Job description for details