Uru Ratonga me ngā Whakahaere Head of Service & Operations

at  Z Energy

COMPANY DESCRIPTION

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose – powering better journeys, today and tomorrow - and go about achieving this by setting clear goals and expectations and embracing diversity of thought.
At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We’re creating and continually developing products and digital channels our customers will love and that make their lives easier.

JOB DESCRIPTION

To live our purpose of ‘powering better journeys today and tomorrow’ and deliver Z’s strategy we need strong teams with a high level of capability - our Digital Business Unit plays a key part in this.
In the newly created position of Uru Ratonga me ngā Whakahaere Head of Service & Operations you will drive the creation of excellence in Digital Service throughout Z. A key part of your mahi will be providing leadership and governance to the inhouse operations and service teams as well as areas delivered through external parties.
This is a senior role at Z and will see you make a real difference at an exciting time in the energy industry. Your ability to influence, encourage collaboration and guide experienced People Leaders will be key to success. While you will need to bring a level of experience in the IT sector this role is focused on driving performance, growing capability and leadership. Want to know more?

WHAT YOU’LL BRING TO Z

• Demonstrated history of people leadership at a senior level as well as of a function within a commercial environment
• An understanding of the digital landscape; the challenges, opportunities and developments
• Excellent stakeholder engagement and relationship skills, the ability to influence outcomes, negotiate and drive change both internally and externally
• Management of supplier relationships and a strong financial acumen
• The ability to understand strategic directives and convey this into action to meet necessary outcomes
• Excellent communication skills with both technical and non-technical audiences across all levels
• The personal drive and energy needed to achieve results, striving for excellence and bring about positive change
  And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.
  Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please refer the Job description for details