US Operations Site Director

at  Vestiaire Collective

WHO YOU ARE

• Minimum of 7-10 years of experience in operations management, with at least 5 years in a leadership role
• You are passionate about supporting and developing your team members
• You are known for your strong communication and leadership skills
• You have a proven track record of successfully managing and optimizing complex operational processes
• You have strong analytical and problem-solving skills, with the ability to make data-driven decisions You have a customer centric mindset
• You are comfortable navigating in multicultural environments, with changing priorities, where you can use your good judgment in sometimes stressful situations
• Solution-oriented and change management
• Experience in the authentication or similar industry is a plus

ABOUT THE ROLE \UD83D\UDDA5

We are seeking a dynamic and experienced US Operations Site Director to lead our authentication center operations. This individual will be responsible for overseeing the day-to-day activities of the center, ensuring that our US customers receive exceptional service and that operational goals are met. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a proven track record of driving efficiency and quality in a fast-paced environment.

WHAT YOU WILL DO \UD83D\UDC5C

• Leadership and Management:
• Oversee the daily operations of the authentication center, ensuring all processes are running smoothly and efficiently
• Lead, mentor, and develop a high-performing team, fostering a culture of continuous improvement and excellence
• Establish and communicate clear performance expectations and metrics for team members
• Conduct regular performance reviews and provide constructive feedback and coaching

Operational Efficiency:

• Develop and implement strategies to optimize operational workflows, reduce costs, and improve service delivery
• Monitor key performance indicators (KPIs) and use data-driven insights to make informed decisions.
• Identify and address operational bottlenecks and implement corrective actions as needed
• Ensure compliance with all company policies, industry regulations, and safety standards (site/building management, security vendors, maintenance, trash etc…)

• Lead several operations projects to improve Authentication Centers efficiency globally

Customer Focus:

• Ensure that the authentication center consistently delivers high-quality services that meet or exceed customer expectations
• Implement customer feedback mechanisms to gather insights and drive continuous improvement.

• Collaborate with customer service teams to resolve any issues or concerns in a timely manner

Strategic Planning:

• Work closely with senior leadership to develop and execute strategic plans for the authentication center
• Participate in budgeting and financial planning processes, ensuring alignment with organizational goals

• Identify opportunities for growth and expansion of services within the center

Collaboration and Communication:

• Foster strong relationships with internal and external stakeholders, including other operational sites, vendors, and customers
• Communicate effectively with team members, providing regular updates on performance, goals, and initiatives
• Represent the authentication center in meetings and presentations with senior leadership and other key stakeholders