User Documentation and Training Person - Brussels...

at  The White Team

LEVEL OF EDUCATION

Bachelor or Master Degree.

KNOWLEDGE AND SKILLS

Following skills and knowledge are required for the performance of the above listed tasks:

• Very good knowledge of building training material
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
• Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
• Knowledge of audio recording applications (such as Audacity)
• Basic knowledge graphic development tools
• Experience working and editing video, graphics and illustrations
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured documents
• Ability to participate in technical meetings
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence and Jira would be an asset.

DUE TO THE PARTICULAR NATURE OF A LARGE INTERNATIONAL ORGANISATION SUCH AS THE EUROPEAN COMMISSION, CANDIDATES SHOULD ALSO HAVE THE FOLLOWING NON-TECHNICAL SKILLS:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write English (C2/C2)
• High degree of discretion and integrity is required as the applications managed and maintained in DG EAC.R4 contain personal and confidential data

DESCRIPTION OF THE TASKS

• Discuss with stakeholders what they want to do and what can be achieved
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behaviour
• Organising training/coaching sessions
• Give training / coaching (users and support services)
• Provide guidance using social networks
• Support users in the review process of the documentation
• Ensure proper follow-up via IMT
• QA review of training material to ensure the defined standards and procedures are been followed.
• Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and/or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards

Following skills and knowledge are required for the performance of the above listed tasks:

• Very good knowledge of building training material
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
• Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
• Knowledge of audio recording applications (such as Audacity)
• Basic knowledge graphic development tools
• Experience working and editing video, graphics and illustrations
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured documents
• Ability to participate in technical meetings
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence and Jira would be an asset