User Experience Lead, Payments

at  AppFolio

HI, WE’RE APPFOLIO.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

WE LOVE WHERE WE WORK, AND YOU CAN, TOO.

AppFolio is looking for our next design and user experience leader, working to improve how property managers, owners, and vendors manage payments.
The UX Design Lead manages and mentors a small team of designers and is primarily responsible for leading the direction of a holistic product experience across several small, cross-functional product development teams. An evangelist for user-centered design, this individual has a unique talent and passion for translating complex tasks into simple interactions, driving ease of use as our key competitive advantage.
The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working alongside Software Engineers, QA Engineers, and Product Managers to build revolutionary software solutions.

KNOWLEDGE AND SKILLS:

• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
• A cutting edge portfolio of software design that demonstrates outstanding interaction design skills across multiple devices and a thorough understanding of graphic design, page layout and typography.
• Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design.
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Demonstrated proficiency in lo-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma). Experience working with a complex design system.
• Intermediate to advanced understanding of HTML/CSS, with direct experience optimizing design concepts around these technologies
• Minimum of 5 years of experience in user experience focused role with demonstrated experience in a manager or mentorship role
• Knowledge and experience with accounting software a plus

• Manage and mentor a team of 2-4 UX designers
• Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams
• Participate in executing on a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs
• Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping
• Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming actives as well as pairing with engineers on design
• Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas
• Facilitate user research, in collaboration with the team, to validate prototypes and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns
• Inspire teams beyond good usability to user delight by promoting beautiful, cutting-edge visual design