User Experience (UX) Manager

at  Musgrave

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a User Experience (UX) Manager to join our Digital team.
Work location is flexible on the island of Ireland. We have offices in Cork and Dublin. Hybrid working applies for this role. Frequent travel to Cork.
We understand that in order to continue to give our Shoppers the best experience and service through our digital channels (apps, websites and in-store digital) we need to ensure that Customer Experience is central to everything we do. We have an opportunity for a User Experience Manager to join our Digital Product Team, working on impactful, customer-centric design projects.

ACCOUNTABILITIES

• Having systematic knowledge of our digital products, including how they integrate with each other, and the technology constraints they operate within
• Creation and maintenance of design systems and pattern libraries, and high-level design artifacts such as personas, information architecture diagrams, customer flows etc
• Managing the output of the UX Team, prioritising projects and tasks, and coaching and mentoring designers on their development
• Quantitative research and analysis of customer data and baskets through tools such as Google Analytics and PowerBI
• Qualitative research and analysis through prototyping, interviewing and usability testing, and using tools such as UserZoom, Hotjar and others
• Drawing on best practice and direct customer feedback to design seamless, simple to use customer experiences to meet business goals
• Monitoring the performance of competitors

RESPONSIBILITIES OF THE ROLE INCLUDE BUT NOT LIMITED TO :

• Leading the UX team’s approach to design, defining processes and principles, and promoting a holistic understanding of the offline as well online implications of changes
• Work closely with leadership team and steering groups to develop long term design and user experience strategy
• Instilling design into company culture through raising awareness of good usability and accessibility practices, and engaging with stakeholders about design concepts
• Identifying and articulating risks and problems customers have with our stable of digital products
• Working with internal and external stakeholders to interrogate problems, build consensus on the best path ahead, and develop customer journeys and implementation plans
• Collaborate with Product Managers, Business Analysts, and External 3rd party Developers to plan iterations to digital products, and scope changes covering customer journeys, interface, interaction, and content design.